FAQ

Frequently asked questions

How long will it take to receive my order?


Orders placed from Monday to Saturday will be posted within one working day, with delivery taking between 1-3 working days with Royal Mail First Class postage. Orders placed on Sundays and Monday's will be despatched on the Tuesday, so may take 3-5 working days to be received.




Can I return my order?


Yes! You have up to 14 days to return your item, or exchange it for a different size.




How does in-store pickup work?


Check out as normal, and choose 'In-store Pickup' as your shipping method. This is a free way of ordering online and picking up in the store. We will send you a notification when your order is ready to pickup. We are open Tuesday to Saturday and orders usually take around 2-3 hours to be ready for pickup.




Do you do payment plans?


Yes! Payment plans are welcome both in store and online. Add your wanted items to your basket, then enter the code PAYMENTPLAN at checkout. This will remove 85% of the balance of your items, and leave you with just the deposit to pay to reserve your clothes. We will then be in touch via email to set up your plan. Payments for plans can be taken in store, online or over the phone. We do plans over 6/8/12 weeks or 1/2/3 months, are are very flexible on amounts and durations. Any items reserved that do not have additional payments made on them within 6 weeks from reservation will be released back for sale and deposits lost.





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